Blog Archives

Don’t Shoot the Messenger

We have now seen how gathering data or listening depends on gaining answers to carefully designed questions. Since questions are naturally threatening to people, they can cause defensiveness as well as anxiety. Just being in the presence of a boss increases our anxiety and the higher the boss the greater the anxiety — unless the person is a strong and independent, “non-follower.”

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Leadership Skills Success Story: The Power of Listening

Listening begets respect, trust and commitment, and constitutes superior leadership by showing others how to treat their work and the people around them, which includes customers.

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Leadership Skills: Don’t be a Hip Shooter

We all do it from time to time, don’t we? While sitting and listening to someone, sometimes we are quick to give answers or opinions. As the boss, don’t do it.

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Ben Simonton

Ben Simonton Managed diverse groups for 34+ years, including as an executive in charge of a 1,300 person unionized organization. He made all the managing mistakes one can make, then devised solutions for 99.9% of people management issues. His mission is to take you beyond great to exceptional.