If listening is your most important leadership skill to develop as the boss, as a manager of people at every level of the company on up to executive suite (watch here), how do you perform this leadership skill extremely well?
There is a 5-step process to follow. Learn it, practice it, repeat and repeat. You will see changes in performance from people and groups in ways you did not imagine or believe possible.
Ben managed diverse groups of people for 34+ years, including as an executive in charge of a 1,300 person unionized organization. He made all the mistakes one can make, then devised solutions for 99.9% of people management issues. Ben can take you beyond great.
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