Years of practical wisdom covering the science of leadership and how to manage people from A to Z!
UNDERSTANDING PEOPLE AND LEADERSHIP
- Leadership Theory – Common sense leadership theory that dictates which leadership skills are critical and how to manage people.
- The Natural Law of Leadership – Why there is only one way to manage people.
- Three Human Characteristics – There are three that dictate how people react to workplace events and conditions.
- Eighteen Values: Learn the values pertinent and essential to managing people and how to use leadership skills to create a values-based culture.
WHAT TO DO AND HOW TO DO IT
Supporting Subordinates – Leadership Skills In Action
- The Boss’ Role in training, rules, discipline, orders, tools, procedures, planning and rewards.
- How bosses increase the degree of difficulty of work.
- The Six Powerful Rationales to use to change performance.
- Giving orders and why orders are often the weakest leadership action.
- How to coach someone to improve performance.
- How errors are our friends.
- Using the chain of command correctly.
- Creating an Open-Door policy.
- What is the boss responsible for (whom and what)?
- Eleven valuable Standing Orders to create a culture of commitment.
- Anti-Robot Rules for Bosses
- Creating the most effective organizational control model: Values-Based Self-control
- How to properly assign authority.
- How to stop preaching to the choir.
- How to have control through being a servant.
Your Most Important of Leadership Skill: Listening
- What you need to hear.
- How to successfully coach someone who needs it.
- Learn the Don’t-Shoot-the-Messenger Procedure
- Why listening is the doorway to subordinate commitment.
- How lack of follow-up negates the power of listening.
- Using questions to determine deficiencies in the boss’ support.
- How to assess levels of motivation and commitment.
- How to assess the values being used to perform work and whether to a high or low standard.
- How to listen for compliance with the Eleven Valuable Orders
Putting Your Leadership Skills In Action By Getting Out There
- Understanding the natural stream of workplace problems.
- How to detect problems.
- Procedure to address corrective action.
- How to get everyone detecting and correcting problems
- Measuring and assessing how well-trained, industrious, and strong and independent your people are.
- Aiding individual development.
- How apologies establish the boss’ support role.
- How the boss is the necessary brake to change, not the accelerator
Group Meetings – The Most Powerful, Irreplaceable, Indispensable Leadership Mechanism
- How to receive and respond to employee questions, complaints and suggestions.
- Why credibility can only be established in front of a group.
- Specific rules and guidelines for group meetings.
- Answering in the heat of battle. What not to do.
- Allowing subordinates to put in their two cents.
- Causing people to take charge of their workplace
- Creating a value-based culture – this is where it happens.
- Handling detractors by listening.
Common Workplace Issues and the Leadership Skills to Solve Them
- Bad morale and negative attitudes.
- Stress and personality conflicts.
- Assumptions, emotionalism and handling ego and prestige.
- Peace of mind, admission of error, peers as friends.
- Dealing with bosses and the boss-junior friendship.
- Handling unions, change, bureaucracy, and managing by committees.