Listening begets respect, trust and commitment, and constitutes superior leadership by showing others how to treat their work and the people around them, which includes customers.
Most people are actually somewhere between being a good leader and a bad leader, with the majority uncertain of the connection between their leadership and performance. A deeper knowledge of what good (or great) leadership is will then enable you to break-through and affect change in the performance of your team, organization or company like never before.