For many years, I ran around telling the people that worked for me what to do. I was very good at it. Considered great at my job. Promoted early and often. Then I discovered it was absolutely the wrong thing to do. It was a big mistake. And after I stopped, performance jumped!
Ben managed diverse groups of people for 34+ years, including as an executive in charge of a 1,300 person unionized organization. He made all the mistakes one can make, then devised solutions for 99.9% of people management issues. Ben can take you beyond great.