Listening is absolutely critical to creating a work environment in which employees will decide on their own to become highly motivated, committed, fully-engaged, and in that kind of condition they’re going to literally love to come to work.
Engagement surveys from Gallup and others tell us the same story: “70% of employees are not engaged or are actively disengaged.” We sat down to discuss the problem in today’s workplace and what is generating this problem.
Managing people would seem to be just another discipline, just another area in which a body of knowledge, including theory, has been accumulated. This knowledge should form the basis for a set of discrete, definable procedures which if followed should yield the desired results. But “should” never occurs on any day of the week. If it had, there would be no need to write this book.
Most people are actually somewhere between being a good leader and a bad leader, with the majority uncertain of the connection between their leadership and performance. A deeper knowledge of what good (or great) leadership is will then enable you to break-through and affect change in the performance of your team, organization or company like never before.
What do you want every employee to be? That is a good question and the answer guides what you do as the boss in terms of managing people and where to focus your time and energy.